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Laser Focused Categories Produce Results For You

We are laser focused on categories we researched during 2018.

Perception can fool us.

Anchors away!

Enough of generalities. When we focus we save time, stress, and resources.

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Use the “Who Needs Coaching” Pull down tab in the heading to learn more details about the categories.

These categories will get you started :

  • Business Literacy™ can be a core company value.
  • C-Suite Officers require special attention to resist isolation.
  • Do you and your team need coaching or consulting to become an A team?
  • Department Managers Circle A Black Hole in Companies—We can help.
  • Newly promoted managers walk a tight rope. Coaching provides the safety net.
  • Entrepreneurs must know their styles so they don’t waste resources.
  • How to build a dynamic Advisory Board?
  • Small Business Village is your resource center for contemporary business solutions including VMP™—your secret sauce for focused project action!
  • Please add your segment that needs attention in the “Message” section.

Which ones interest you? Indicate below:

[contact-form][contact-field label=”Name” type=”name” required=”true” /][contact-field label=”Email” type=”email” required=”true” /][contact-field label=”Website” type=”url” /][contact-field label=”Message” type=”textarea” /][/contact-form]

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Peer-to-Peer Training Is An Asset

Share what you know!

Knowledge transfer is a precious commodity.

Training is a broad and deep topic. It spans educational outlets and companies. Tightly connected with training is engagement.

If you are a newly promoted manager or a seasoned one with many new team members, you’ve hit pay dirt.

Please let me know how you applied the following ideas:

1. Set a “launch date” for a new approach to initiate a buddy system. It will align everyone instantly and provide a freshness to the learning.
2. Allow people to shine. Have team members share life experiences they use and apply from personal experience. Whether rock climbing or rock ‘n roll band members, we get to know each other better, can connect on different levels, and appreciate that we all have lives outside the office. You will tap into hidden talents you can draw upon when you’re ready to delegate for projects.
3. Introduce humor into your meetings or huddles. Have a new intro each time so all have a turn. Set the guidelines for behavior and tone, and let the stand-up begin!
4. Cross training is a natural outcome of these examples. Not only are people informed of what colleagues actually perform and how they do it, there is an opportunity for input and cooperate. You will notice a drop in conflict when your team interacts like this. Cross training encourages a camaraderie.
5. Set the tone with courtesy and reward the behaviors you observe that you want repeated.

Our VMP™ Method is an ideal way to introduce these ideas with your team. It can be on-site or remotely done. It positions your desired outcomes at top of mind.

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Manners Matter

Avatar for truth.

Truth is hard to find these days.

Manners DO matter, especially when your customer isn’t in front of your desk (i.e., phone call, ZOOM, etc.). It’s all about the customer experience. How many times have you said thank you to someone to have them respond, “no problem”, “of course”, etc. I didn’t know I HAD a problem.

The response should be “You Are Welcome!” I know I’m on a Quixotic crusade with this, but I wanted to share this idea because it impacts the listener. They are not a problem, especially if they are in your company or buying your services.

I mention this tidbit because it circles back to why people still discuss customer service. They just don’t know what it is  until
they have received platinum service.

Please spread the word. mc

PS—Here is an etiquette resource site: modernmanners@realsimple.com. Catherine Newman writes the column.

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