Coaching business leaders and entrepreneurs provides me with a helicopter view of how individual styles affect the “weather” in companies and organizations.

There is not a formula build productive workplace relationships—There are components. Whether they are work colleagues or peers, friends, or family connections, they are conducted between humans. Many unemotionally intelligent people do not understand this.

Here are a few of my observations whether they are individuals or within companies:

Someone must make the first move to reach out to another.

Someone in a leadership position, must set the tone to begin the relationship.
Individuals observe what behavior is rewarded in this environment.

Listening is a key component to build trust.

This skill assures the person they are “seen and heard.”
It underscores the person matters and is worth the investment.

The listener must perceive a benefit to connecting with the individual; somehow their life will be improved by aligning with this person, especially a leader.

People will walk through fire for team leaders who demonstrate by example what is important about their team.
This aspect builds confidence that individual accomplishments matter for the good of all.

Workplace conditions seed the “space” . . .

Trust—This is the foundation block in Emotional Intelligence.

It is a precious intangible to nurture. Tend it with care. Do not betray it because it is a steep climb to earn it back.
Nothing substantial can be accomplished without it. It can be intimate or shared with strangers.
All of the above plus there must be safety in the environment so people can reveal their authentic selves.
Effective managers hear what is important from their teams; that’s because the teams trusts the manager to back up the team, stand with them, or offer a reasonable solution to a problem. The manager’s focus is on the team, not punishment. It’s about progress and how to make a situation upright.
This relationship is about progress and encouragement, not winning. There is a “knowing” the trusted person will be present when needed.

Please read a recent related post—When did you last repair someone’s trust?

As always, your feedback and experiences are invaluable. Please share them by leaving a comment. Nothing will be published without your permission. Thank you.

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How Business Literacy™ Can Solve Organizational Issues Quickly—Part 1

January 5, 2016

Business Literacy™ is directly linked with Emotional Intelligence (EI). The higher the individual EI, the greater the organizational Business Literacy.

More than two decades of research and service to companies has “sharpened my expertise” about how companies function. Beneath the surface is where the tensile strength lies. I liken it to a deep bench sports’ metaphor because all involved are aware of the importance of the positions they hold.

My observation shows me that the organizations that continue to learn are the ones that weather storms and attract top talent. These companies wear their values proudly and are committed to what they produce and how they serve. Often, the leaders have an open-book mentality, not just an open door one. An example is USAA(United Services Automobile Association). The tagline is, “We know what it means to serve” because the primary audience is military personnel and their families, and there are strong values in loyalty and legacy. The company makes an upfront commitment to the personnel and they invest in top-tier training and reward systems. The leaders emphasize that everyone is in the “boat” together, advancing and succeeding, not sinking.

Often, the reasons I am hired into an organization are only a mirage about what is really going on under the hood. My company raison d’être is to establish work environments that promote development, knowledge, and self-referred, confident associates.

That is where my work begins and why I developed the Business Literacy Criteria. Our tagline is, “The One With The Shortest Learning Curve LEADS!”™ so communication is a center point.

What is BusinessLiteracy?

Business Literacy™ includes the following criteria:

• Literacy includes competency in all business communications, presentations and writing skills as they apply to create a corporate strategy, promote a business message, or draft a memo.

• Literacy directly affects the quality of internal communications including written and spoken transfers, which reduce errors and heighten clarity and transparency.

• Literacy includes the associates’ pace of reading and comprehension to inspire critical thinking.

• Literacy includes practiced and encouraged interpersonal skills like courtesy, manners, tolerance and awareness. It can be learned through an effective human relationship, communication style development program that has all in the company attending, particularly at orientation.

• Literacy directly affects productivity and results of the entire company.

• Practiced Literacy raises emotional intelligence across the business enterprise and within the company culture.

Results based on Benefits:

· Everyone begins in the same place—easy, egalitarian standard applied for all within a company.

· Business Literacy™ is about how teams develop to achieve their mission targets.

· It moves people out of tasks and into the purpose of the company.

· It encourages self-management, a hallmark of emotional intelligence.

· It’s quantifiable:

o Engages people to read about their industry.

o Knowledge transfer to staff encourages communication and transparency (shared information).

· Associates are proud to be aligned with such an organization.

This is a simple approach to create a case study for your organization. It is an excellent foundation to build a VMP™ pod within the context of your organization, too.

Consider sending a copy to me for review. With your permission, if selected, I will publish your input. The selected organization will earn five complimentary 30-minute coaching sessions with their team members. Good luck. -MC

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Gratitude Is Refreshingly Magical

November 10, 2015

Gratitude is a state of mind.

Today, and everyday, I celebrate the energy of gratitude. So much has been already said and written about gratitude. That’s why I want to take a different tack.

Predictably, we are entering the celebratory end of the year. So much of the “noise” is hype, and it’s difficult to escape it. The good news is that gratitude is a year-round attitude.

First, please allow me the assumption that energy vibrates throughout the universe, like microwaves and colors. Given that premise, gratitude is also a vibration. It is powerful, and can be magnetic. Like all things molecular, there are positive and negative charges to things. Although visually unseen, we can view the manifestation of gratitude. We know it when we see it! We recognize it in others.

Since gratitude is a state of mind, so I don’t just air it out at the year-end holiday times. I invoke it toward shifting my personal views or clients’. In coaching, we often use perspectives as tools. When a client comes to a session, they are in a perspective. Often, they need to shift to a different perspective to fully realize what they want or what action to take. It is magical because it works. Sometimes, changing a perspective is as simple as walking around your chair or sitting in a different position, or doing something out of your routine. Whatever the mechanics, gratitude works similarly.

Often, viewed in terms of blessings, gratitude is an awareness of one’s state of being. It can reflect what resources, conditions, feelings, and people are involved in our spheres. It can manifest in sharing and wanting to give from a spiritual or soul place of abundance (it’s difficult to give to another from scarcity.)

So, how can we actively invoke gratitude?

Many attribute gratitude to luck rather than reviewing the path of preparation and diligence of being prepared to receive and achieve. The power is in the actions we do toward our goals. That’s why I believe so much is said about the journey, not the destination! I’m grateful when I have the energy to see my actions through.

When we don’t take things for granted or entitled, we have heightened awareness that the gratitude force is in our lives. It opens us to share and makes room to receive more.

I find the little things can be filled with gratitude and celebrating them. They are more abundant, therefore, can raise our awareness more frequently. For example, going to the dog park with my beloved American Eskimo, is joyful for me. It is an actual feeling and brings me calm and serenity. I store it up for a time when I need it to remind myself of my blessings.

Gratitude is humbling, especially when we realize how precious life is. For me, I want to honor life and “show up” for my family, friends, clients, and strangers as my best self. That can be hard when a surly waitress comes to the table, for example. In such a case, I make an extra effort to understand she may have had a disastrous phone call or was up all night with a sick relative. Then, I shower her with kindness and call her by name. Amazing how this turns the energy of the situation around.

Gratitude is non-competitive

It thrives in abundance and never runs out. Dropping one’s competitive drive to one of understanding and service works wonders! I only compete with myself to improve what can be.

Often, gratitude is a compass.
When we are self aware and understand the impact we have on others, gratitude can guide us to higher ground to be our higher selves. It opens doors and improves our likability factor! Not to be dismissed, our likability factor can be the difference between being hired, a photo finish in a race, or positioning in one’s career.

There is one requirement gratitude asks of us—
we must stop swirling in our lives long enough to observe and to listen to the vibrations around us. Once we are still, the gratitude in our lives can manifest, and we can enjoy what it brings.

Joy to you all. —MC

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by Coachcubas

What makes a relationship?

How Business Literacy™ Can Solve Organizational Issues Quickly—Part 1

Gratitude Is Refreshingly Magical

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