Productivity is the result of an open mind and energy working together. Where we work has enormous influence over our attitude toward what we’re doing.
Consider how you can change your energy by being inspired in your surroundings.

As a coach, often clients share the experience of depletion, often termed “burnout.” They perceive they cannot take another step in fear of collapse. The feeling is real and the fear of collapse is they may not get up again!

Here are several ways to dust off the gloom and keep on truckin’:

1. Surround yourself with what pleases you.

If you love color, add it to your room.
If you enjoy art, keep it in view.
If you love memories, surround yourself with photos of happy ones.
This will head you in a positive direction.

I would enjoy hearing your strategy in a comment below. Please leave one.

2. Clear a work space for taking notes, writing articles, and general clutter. If you have difficulty doing this, a professional organizer can assist.

3. Breathe! Take three deep breaths each time you complete something. Get out of your chair and walk away for a few minutes to change your perspective.

4. Serve up a tasty, helpful snack!

Keep your comments coming . . . MC

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Business Literacy in Action Part 4

July 8, 2016

In Part 4, we will share more ways for you to accelerate what you are already achieving into best practices and a case study.

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One of my favorite books is by David Campbell, If You Don’t Know Where You Are, You’ll Wind Up Somewhere Else! It is a take from Alice in Wonderland when the Cheshire Cat asks Alice where she is going. She answers she does not know—then the cat says, “Then it doesn’t make a difference what path you choose.”

_________________

This idea of knowing what direction to follow is in line with Business Literacy. When I am invited into a company, I include conducting a gap analysis and an overview report on the flow of operations and communications. This documented flow is critical for success and accuracy within a company. Also, it provides a “hard edge” and concrete data to company people with styles that seek numbers or lists. By documenting flow, it is important to identify what is being measured.

In my experience, many companies are measuring elements that are not the issues that will improve the flow. Often, they are conducted to confirm what senior management wants to believe and proves that point with data. We call this a confirmation bias.

Pursing a confirmation bias exercise can be costly and interruptive. A recommended start to developing an appropriate metric is to survey all people who touch the business including outside vendors and providers.

Here is a simple start your survey:

1. How easy is it to engage with (Company Name)?

2. What do you expect when you contact (Company Name)?

3. What is the impetus for the audience to do business with (Company Name)—Price, location, delivery options, responsive service, convenience, other ______________________.

4. How does the company communicate with you?

5. How effective is your website to deliver on your promise?

6. When was your last operational review conducted?

7. Putting yourself in the customers’ shoes, what does your audience need to know to do business with you?

8. What are three things that will demonstrate that the company hears you?

9. What is the objective of your tracking mechanism?

10. How will you announce the launch to your team?

11. Where do more than 75% of resources flow?

12. What mechanisms are used to connect your strategic plan with business goals?

Keep the focus on your over-arcing goal, which is to create a Balanced Scorecard that will drive action toward a desired outcome.

Now take a step toward introducing Business Literacy into your company or organization. Let’s discuss a plan of action that will work for you.-MC

Review:
In Part 1, we introduced and defined Business Literacy™.

In Part 2, we pointed to building best practices and how to begin that process.

We linked it to continuous improvement across the business enterprise.

In Part 3, we discussed “how” you we can accelerate what you are already achieving into best practices.

Resource article: http://www.strategy-business.com/article/00318?gko=c7329

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How Business Literacy Can Solve Organizational Issues Quickly Part 2

June 20, 2016

Business Literacy is a way to analyze and measure a company’s impact on internal and external audiences. In this part, we will ask more questions than we answer. Ultimately, our effort will resemble a gap analysis.

The Business Literacy method is devoid of judgment. Our objective is always to “fall forward”, analyze, measure, and focus on continuous improvement, not lay blame. Be sure to frame any survey or meeting environment that no one gets to be wrong—we are fact finding for the good of the house.

I advocate to clients to begin with the easy steps:
1. Where does communication flow slow down? Consider where there is a lag in responsiveness. How long does it take to receive an answer to your questions?
2. At an all-together meeting, ask around the table how each person relates to the mission of the company. Observe where there may be confusion or hesitancy. For example, at our VMP sessions, I introduce rules of engagement to put participants at ease. It is important to underscore the learning value to be gained from the engagement.
3. Encourage project participants to ask “why”. Have them continually answer the why until they no longer have an answer and have to ask someone else.
4. Review Business Literacy-Part 1 in a previous blog post. Have your team members complete each answer.

Starting here will produce awareness for you to stand with your team and continuously more forward.

Looking forward to witnessing your progress. Please email your findings.

Regards, your coach,
Michelle Cubas, Business Analyst & Certified Coach, CPCC, ACC

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4 Ways to Encourage Yourself

Business Literacy in Action Part 4

How Business Literacy Can Solve Organizational Issues Quickly Part 2

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