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Manners Matter

Avatar for truth.

Truth is hard to find these days.

Manners DO matter, especially when your customer isn’t in front of your desk (i.e., phone call, ZOOM, etc.). It’s all about the customer experience. How many times have you said thank you to someone to have them respond, “no problem”, “of course”, etc. I didn’t know I HAD a problem.

The response should be “You Are Welcome!” I know I’m on a Quixotic crusade with this, but I wanted to share this idea because it impacts the listener. They are not a problem, especially if they are in your company or buying your services.

I mention this tidbit because it circles back to why people still discuss customer service. They just don’t know what it is  until
they have received platinum service.

Please spread the word. mc

PS—Here is an etiquette resource site: modernmanners@realsimple.com. Catherine Newman writes the column.

Entrepreneurial Style Comes from Emotional Intelliigence

[vc_row][vc_column][vc_column_text]Entrepreneurial style is like a fingerprint. No two are the same. My research reveals there are different types and guided by several factors:

Attitudes, stamina, knowledge base, and desire. Please add to it in the comment section. Here is a list:

  • The Widget Maker—One-trick pony
  • The Innovator—This E likes to tinker.
  • You’re Fired —This is the reluctant E.
  • The Last Hurrah—”If not now, when?” logic
  • Buy A Job/Be Your Own boss—This E is slow to action and can be motivated by fear or external pressure, and a “I’d-better-do-something” attitude.
  • Episodic E—Work on what they know within a comfort zone. Must add business skills and hire talent.

Entrepreneurial style can be modified once you understand what drives you.

The Widget Maker entrepreneurial style is superb at one thing! They continue to produce products without knowing how to have people know about them and move them out the door.

The Innovator—This E entrepreneurial style likes to tinker.
These are not people who want to open a storefront; they want to “build a better mousetrap.”
Often, they will consider selling their idea to Wal-Mart, but do not know how to protect and secure their idea with registered patents or how to attract investors.
They are focused on continuous improvement often coming from a manufacturing or systems background.
They believe “necessity-is-the-mother-of-invention,” and use their creativity to solve problems.
They are creative people because they see and love how things work.

You’re Fired —This is the reluctant E. Today’s uncertain economic and job climate can create this type of entrepreneur, because they may not have chosen to leave but they were downsized. They gather severance, savings and gumption in an attempt to duplicate the job they just lost.
Their perspective is limited because they only see a tiny part of the working business. This E requires support people to draft a written business map to keep the E on course and add talent to fill in the gaps.

The Last Hurrah—This “If not now, when?” logic. This entrepreneurial style is driven by fear and desparation with the hope they will find a way. Once engaged, they can use the fear as fuel to raise their awareness of business skills and can be successful in their endeavor.

Buy A Job/Be Your Own Boss—This E is slow to action and can be motivated by fear or external pressure, and a “I’d-better-do-something” attitude. These are ideal franchise prospects or owners. They like a template business model. It appeals to those who want order for security, not creativity. They want the illusion of being their own boss, but, in reality, they are bound by the franchisers rules with little flexibility to improvise.
They may hire people to organize offices and billing issues so they do not get bogged down with the details. The good news for them is they can better manage their process adopting E traits. Learning offers them a better degree of competence to check the work of others they hired without being an entrepreneur.

These visionary E’s hold and share a strong mental picture that s/he translates into the support of followers. Their persuasive communication style serves them to sell the dream born out of their passion. An example of this “charismatic selling” is the rise of multi-level marketing companies since 1990 that hype success with images of wealth, fancy cars and exotic travel as payoffs. One must ask what they are really selling.[/vc_column_text][/vc_column][/vc_row]

Episodic E’s entrepreneurial style like to move from project to project. A thorough business plan will serve them well. They can use the different products to collect under one purpose and identity. They must have a solid direction and and an organized team to manage the many offerings much like a department store!

Take your lead from Leo . He can be a trustful guide and build your confidence with his loyalty. Good luck! MC

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Under the Business Influences

Your Coach, CPCC, ACC

A certified coach has years of training to offer you.

Thanks for stopping by. Here is where you can explore influences that affect your businesses, organizations, and relationships.

Here is where you will find Snippets for your continuous improvement on the job and in life. Your feedback is invaluable, and I would enjoy hearing from you.

For more in-depth posting, please subscribe and enjoy the official blog and archive.

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