Experience 30-minute Issue Coaching session

Manners Matter

Avatar for truth.

Truth is hard to find these days.

Manners DO matter, especially when your customer isn’t in front of your desk (i.e., phone call, ZOOM, etc.). It’s all about the customer experience. How many times have you said thank you to someone to have them respond, “no problem”, “of course”, etc. I didn’t know I HAD a problem.

The response should be “You Are Welcome!” I know I’m on a Quixotic crusade with this, but I wanted to share this idea because it impacts the listener. They are not a problem, especially if they are in your company or buying your services.

I mention this tidbit because it circles back to why people still discuss customer service. They just don’t know what it is  until
they have received platinum service.

Please spread the word. mc

PS—Here is an etiquette resource site: modernmanners@realsimple.com. Catherine Newman writes the column.


As a credentialed business coach and analyst, one of my primary functions is to work with individuals and company managers to clarify where they are presently, where they would like to advance, and what tools they have and need to achieve their desired outcome.

I use a variety of tools to assess perceptions including Platinum Rule instruments, my experience and training in assessing behavior. My preferred tool is the EQ-i®, emotional intelligence inventory. I have specialized training on the EQ-i® and DISC Inventories and access to multiple other sources including a company culture index. I prefer the EQ-i® because it is the least judgmental instrument I have found. It focuses on strengths and areas of development related to the goals set by the individual. For example, people are more likely to apply the EQ-i®’s information rather than label themselves by the Myers-Briggs categories.

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