How many times have you said thank you to someone to have them respond, “No problem.” I didn’t know I was a problem.
The answer is “You Are Welcome!” I know I’m on a Quixotic crusade with this, but I wanted to share this idea because it makes
an impact on the listener. They are not a problem, especially if they are in your company or buying your services.
I mention this tidbit because it circles back to why people still discuss customer service. They just don’t know what it is until
they have received platinum service.
Please spread the word. mc
PS—Here is an etiquette resource site: email@example.com. Catherine Newman writes the column.