Manners DO matter, especially when your customer isn’t in front of your desk (i.e., phone call, ZOOM, etc.). It’s all about the customer experience. How many times have you said thank you to someone to have them respond, “no problem”, “of course”, etc. I didn’t know I HAD a problem.
The response should be “You Are Welcome!” I know I’m on a Quixotic crusade with this, but I wanted to share this idea because it impacts the listener. They are not a problem, especially if they are in your company or buying your services.
I mention this tidbit because it circles back to why people still discuss customer service. They just don’t know what it is until
they have received platinum service.
Please spread the word. mc
PS—Here is an etiquette resource site: modernmanners@realsimple.com. Catherine Newman writes the column.