Business Literacy is a way to analyze and measure a company’s impact on internal and external audiences. In this part, we will ask more questions than we answer. Ultimately, our effort will resemble a gap analysis.
The Business Literacy method is devoid of judgment. Our objective is always to “fall forward”, analyze, measure, and focus on continuous improvement, not lay blame. Be sure to frame any survey or meeting environment that no one gets to be wrong—we are fact finding for the good of the house.
I advocate to clients to begin with the easy steps:
1. Where does communication flow slow down? Consider where there is a lag in responsiveness. How long does it take to receive an answer to your questions?
2. At an all-together meeting, ask around the table how each person relates to the mission of the company. Observe where there may be confusion or hesitancy. For example, at our VMP sessions, I introduce rules of engagement to put participants at ease. It is important to underscore the learning value to be gained from the engagement.
3. Encourage project participants to ask “why”. Have them continually answer the why until they no longer have an answer and have to ask someone else.
4. Review Business Literacy-Part 1 in a previous blog post. Have your team members complete each answer.
Starting here will produce awareness for you to stand with your team and continuously more forward.
Looking forward to witnessing your progress. Please email your findings.
Regards, your coach,
Michelle Cubas, Business Analyst & Certified Coach, CPCC, ACC