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business coaching, debate, Emotional Intelligence 2.0, Literacy, Performance, speech

How Do You Listen?

Coach Cubas’ Debate Post-Mortem—What Can We Learn?

The vice-presidential program ended with a huge sign of relief for the Republicans and Democrats. My comments will reflect tactics and technique rather than my personal comments about the candidates.

This program didn’t resemble typical debate format:
“Debate topics are worded so that one team must succeed and one team must fail or in a draw. They must meet the requirements of the proposition.”

Violation of Rule 10—Any gains made outside of the established procedure are disallowed.
What does it say about a participant who denies the rules. Just to declare that one will answer in her own way was defiant, a tone that later led to Palin’s inability to “hear” what was going on around her as she was fed to the “lions” of blame for a failed campaign.

Observations:

  • Good use of direct into the camera focus by Palin
  • Biden changed his vocal tone throughout
  • Histrionics—Overstatement, overacting, exaggerated responses like inflections
  • Clichés—sound bites ad nauseum, finger pointing
  • “Over speak”—reminds me of students who learn “big” words to sound smart.
  • Inappropriate word choices like, “You betcha . . .”, to sound folksy instead of connecting on a genuine level
  • Insulting references—defining population segments like Joe 6 Pack and Hockey Moms. These sounded like caricatures out of South Park.
  • Opportunistic moves
  • Spelling bee stature (Chris Matthews’ reference)
  • Staged interview rather than a lively discussion of issues. Waiting to speak rather than an authentic response.

To assist you in planning your next speech or presentation, consider these sample references:

  1. Remember, if you’re listener-centric, you’ll always hit your target.
  2. Give the listener time to process what is being said.
  3. Visual references and metaphors are useful tools to paint mental pictures (memory anchors)
  4. Write the end of your presentation first and work it back. That’s what you want the audience to take away.
  5. Speak in a conversational tone—your listener will appreciate your reaching out to make a connection.

Any questions? Please send me an email if you’re building an idea for a speech or presentation.

Your coach,
Michelle Cubas

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business coaching, Business Insights, coaching, failure, Leadership Insights, Marketing, Performance, planning

Business Failure Is A Symptom

Let’s highlight an essential element of Business Literacy—Agility. This is such an integral success factor that The Malcolm Baldrige Quality Principles score points for this quality.

The following relate to rigid mindsets that defy Business Literacy

Use these as a checklist for your situation—

Three reasons small businesses fail hard:
1. Lack of planning, not funding. If they have a formal business plan, they don’t bring it out.
Usually there is a lack of a written marketing plan, which represents up to 70% of the business plan.

2. Owners/Leaders don’t listen to advisory input. They make unilateral decisions and they are stubborn. This symptom often relates to the experience and fear of having to learn a new way and the leader may lose control. Can you feel the catastrophizing build! That’s not leadership, that’s being bossy. Ever wondered how those two words relate?
When they want to do everything alone, one must question what the underlying insecurity it. These types don’t know when to hire expertise because they won’t ask—the circumstance is like the joke about men asking for directions! (So, they invented the GPS!)

3. These leaders focus on widgets rather seeing over the horizon then working back. They confuse production with productivity. Counting units is fine however, when we don’t factor in the cost of driving our personnel into the ground, we’re not seeing the reality of the outcome.

What do you think? What’s your experience with agility?

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business coaching, Creative, Performance

Want An Instant Intellect?


An instant benefit of an
instant intellect is it is the cure for shallow conversations.

So, what will you do with it? How can it serve you?

Until one sees the value in developing such an asset, then the resources required to obtain it won’t be justified. It’s that simple. For those of you interested in acquiring it, please read on.
7 Steps to Acquiring an Instant Intellect:

Pick a topic you want to learn more about.

Take five days and gather as much information you can from a variety of sources (internet, publications, trade associations, archives).

Commit to scanning the materials you’ve collected and select three points that interest you from the “compost pile.”

Use or refer to the three points daily in some aspect of conversation. For example, “How many times have you wondered about the colors in a rainbow? I did. Would you be to know what I found (Click for the answer.)?”

Attend a seminar, lecture, class on one of the three items you selected. (Consider non-traditional places like churches, mosques, synagogues, organizations conducting courses.)

Write a journal entry (one page single spaced) on where this exercise took you—For example, boosted curiosity, added conversation starters. Did you meet interesting people? Did you impress someone with your curiosity? How can you use this information in your personal and professional endeavors?

Submit your thoughts to a local media outlet, publication, newsletter, blog, etc. You will now be on the record with your intellectual pursuit.

Who knows? You may discover an avocation, a passion, a pathway you didn’t acknowledge before.

Bon voyage!

Regards,
Pocket Coach

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