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Behavior, business coaching, Business Insights, communication

Why Emotional Intelligence (EI) Must Drive Your Organization Or Business

Why Emotional Intelligence (EI) Must Drive Your Organization Or Business (an excerpt from Positive Potentials’ LLCs EMBA Series and Certification)

Receive a bonus when you leave a comment below—How to Use the Universal Why∂

What is EI anyway?

EI is about perception. With you in the center of an environment, EI is your ability to assess your locale, place, and what else is going on around you.

Comedians call it, “Reading the room!”

This is where you take stock of everything in your surroundings. If there are people there, you can read their non-verbal cues, like facial expressions and posture. This awareness leaves you in a better position to respond in an effective manner.

The simple answer is that it connects you to power and influence! You are accessing real-time data to manage the situation.

With your input from your surroundings, question everything.

Part 2

Self-awareness is a huge part of EI.

Make hot lists:

  1. Make your hot list of what you do well.
  2. Make a list where you need support and new information.

Examples:

What are effective ways you encourage sales?

Where do I find the courage to move to a new circumstance? Professional or personal

Great to do research. Broaden those horizons. Then . . . get into action. Create your own criteria for the outcome you want.

Don’t know the outcome you want? Then, create a list that you will later be prioritized.

Use the following to get your awareness started. SBIS

  • Situation
  • Behavior
  • Impact
  • Solution

Part 3– The crisis environment

The crisis environment calls on us to become more effective quickly. All our senses are heightened and on alert:

Language—succinct, clear vocabulary, no bloated language, avoid industry jargon
Content—specific details
Teachable—to others in my sphere, do their part to get beyond the crisis.

Elaina Zuker, Influence Guru, The World Economic Forum, and the Harvard Business Review) reveal that “Influence and Communication Skills are the #1 Skillset required today”.

Please leave a comment and you will receive the bonus!

 

Business Insights, communication, Performance

How to Boost Executive Development in Your Organization

The eternal optimist!

[sh_dropcap style=”theme” dropshadow=”true” color=”foreground”]O[/sh_dropcap]ften referred to as the Queen of the Silver Lining, I perceive myself as an optimist.

Even COVID had something to offer beyond death and destruction. It revealed the unholy messes we had accumulated in our business systems. Showed us where we got lazy and careless thinking no one would notice. It demonstrated how imbalanced the pay scales are from the C-Suite to delivery people. And wouldn’t you know it was the delivery people, essential workers. hourly employees that kept the engine running, not the CEO’s!

COVID showed us what and who is really important to our society. Everyone has a role to play in keeping the Ship of State afloat.

All bets are off on the way we did business. We had to become clever again and come up with new ways to keep our businesses open. So, this is a perfect time to reassess our definitions of success, leadership, and expression of values.

Team players

Everyone has something to contribute.

A small company must define what it means to be an executive within its context. Here are questions you can begin to ask:

  •  Where does the authority originate?
  • Is this a top-down organization or a matrix relying on all people to respond to issues?
  • What is the scope of the executive’s actions?
  • How does this executive’s position impact the organization?

A simple view

A simple view is to introduce how each tier of team member functions within the organization. This is best accomplished at onboarding new members.

In this way, people can see how they may flourish within the matrix of the company. This is a time to drill down on the components of job descriptions and how they interact with others. This tactic provides more certainty to an otherwise sketchy view of a new hire or someone newly promoted.

The core value with this process is communication. In this way, participants can begin to understand their role within the company and how it impacts the whole picture. This can be a discussion point for the. 30-day review. The manager can assess how the person acclimates to the position and where they may want to advance.

Provide the tools

Applications like Evernote or MS OneNote are excellent ways to coordinate team members as they gather and store information. It is a focal point with easy access.

These simple steps set a positive pace and provide new people with a level of comfort to develop their confidence.

Offer An Executive Coach

This is an excellent time to offer an executive coach to set people on a supportive positive path. The coach is their “Jiminy Cricket” to answer questions they may be shy about asking a manager. All interactions are under confidentiality and provide a sturdy foundation to build trust. When you assign a coach, the subtext to the team member is that you are invested in their success and support their success.

You are assured of a bountiful payoff when you lead this way. -MC

Business Insights, business plan, change, coaching, communication, cooperation, Decision making, fulfillment, Leadership Insights, Performance, Processes, Standards & Practices, Uncategorized

Your Business Needs An Annual Check Up Tool!

[sh_dropcap style=”theme” dropshadow=”true” color=”foreground”][/sh_dropcap] favorite song lyric of mine includes these words—“It’s not where you start, it’s where you finish!” These words keep me centered and focused. Now, we can apply this mantra to our business roadmap.

Virtual Mastermind Project

Benefit from a team booster approach to resolve issues who have to resolve.

We have all been exposed and heard to Standard Operating Procedures (SOP), Policies & Procedures, ISO, and Baldrige Excellence. It does not matter what you call them. What matters is how they are distributed and what assurance you have they are action items.

Consider why it is important to do this?

  • Changing business climate
  • More competitors in the marketplace
  • Catch failing processes and gaps
  • Leadership changes, like succession movement
  • Minimize risks with a solid plan
  • Loss of market share
  • New rules, regulations change quickly
  • Identify where alignment needs adjusting
  • Improve your existing market position
  • Self reflection before customers begin peeling away or want more
  • What is your essential reason? __________________________________________________________________

A mini-version of this is the VMP™ approach. It is an excellent primer to the larger process of strategic planning. Everyone participates. The process reinforces collaboration.

Many companies have annual strategic planning sessions for a three-day off site experience. To make optimized use of this precious time-meaningful and relevant-we must embed the follow-up that must happen to implement the discoveries and decisions that came from the conclave.

Often when a team is so close to the edge, it is difficult for them to see when they step over the side! An objective facilitator is the antidote to keep the event moving and productive.

What does this have to do with processes?

A positive start to your evaluation is to adopt a learner’s mindset. That will require all involved set aside their biases and contribute with fresh eyes and ideas. Begin here:

  1. Set a launch date
  2. Make a big deal about what you’re about to do. Create an identity for participants like T-shirts or caps. People want to belong to the excitement; that their presence makes a difference.
  3. Invite stakeholders from all aspects of the business including outside vendors who may or may not connect directly with your customers.
  4. Be realistic about time frame.
    1. Give the process at least a quarter to take root.
    2. Break the process into segments.
  5. Open the strategic plan:
    1. Assign portions to teams
    2. Have them assess how well each sector ties back to the major plan.
  6. Use the Baldrige Self Assessment as a starting point. There are several reliable assessments. This is the easiest to follow.
    1. ISO is another (more manufacturing oriented) evaluation
    2. https://www.nist.gov/baldrige/self-assessing/improvement-tools
    3. https://www.nist.gov/baldrige/publications/baldrige-excellence-framework

The ultimate benefit is the performance focus and a crystal clear framework.

The assessment provides clarification on business elements that can be overlooked or deliberately ignored until there is a tragic failure. Daily routines and even “best practices” can devolve into a grind. We can lose focus on what and why we are doing what we are doing!

Let me know how it works for you. I’m here to serve.

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