Here is my bold statement:
With the various media outlets—social media, broadcast, print, banners, you name it—marketers have bought into the fear of being left behind (FOLB) or missing something. If not managed effectively, this process fragments marketing efforts, wastes resources, and creates waste.
- They appear insincere. There is no “face” to the process, just digital log in.
- The programs can be cumbersome and make the prospect work too hard to join in.
- They can create “bad habits”, especially with coupons–the consumer learns to wait for a coupon to act!
- My personal favorite is the company that has perpetual sales, every week. That tells me they’re overpriced to begin with if they have to keep marking things down. Continual sales cheapen a product. Perception rules and it looks like the items weren’t wanted.
See how this relates to what you’re doing.
- Tell them! Communicate with a personal message with a voice. Email is impersonal unless you add a personal touch. A simple audio clip is worth the time to produce.
- Allow them special access to events and new products, not available to the general public.
- Give them a special price, and turn that into value to continue to return for more.
- Make referrals matter to existing customers. Translate what they enjoy, love, or need so much from you that everyone in their spheres of influence will hear about it!
Keep the wooing going! Like all relationships, people want to feel appreciated and cared about. Daniel Golman had it right—he contends emotional intelligence begins with offering people comfort and safety! How would you rate your scale of comfort and safety?